“The Care Team Connect comprehensive
health and care management initiative controlled costs without limiting
patient choices, while improving care.”
-- State Government Client
“CareGuide is a professional, courteous and caring organization
delivering value above and beyond our expectations — not occasionally,
but everyday.”
-- Union Health and Welfare Fund Client
“Thanks to the 110% efforts of your staff, [Care Team Connect]
results were beyond any expectations.”
-- International Government Health Plan Client
“Care Team Connect is one of the best benefits we offer to our
members and their dependents. For members with chronic conditions,
managing their disease can be a challenge. CTC helps our beneficiaries
manage their diseases, reducing unnecessary hospital and physician
visits. I like the connection CTC gives our beneficiaries. With early
referrals to case management, physicians and to the Fund, it helps
us control our healthcare costs. Just the other day a member stopped
by to thank me for the CTC Nurse Help Line. She said, ‘This
is one of the best benefits. Every Health & Welfare Fund should
offer this to their members’.”
-- Union Health and Welfare Fund Client
“The Care Team Connect 24-hour Nurse Help Line has been a benefit
to our enrollees since our Health Plan's inception. The Registered
Nurses on call have repeatedly provided critical, life saving advice
to our enrollees. Their 24-hour coverage provides our enrollees with
the assurance they are always able to reach our Health Plan –
day or night. CTC Nurse Help Line provides a service we cannot do
without.”
-- Medicaid Health Plan Client
“The Care Team Connect Nurse Help Line is the cornerstone of
our Healthy Initiatives programs – specialized programs designed
to improve quality of care for our members while lowering costs. With
an average of over 15 years of clinical expertise, we know our members
are being well taken care of when they call the Nurse Help Line.”
-- Health Plan Client
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CareGuide@Home
experiences...
“CareGuide sent a geriatric care manager to my grandmother's
home, and not only helped me assess my situation and coordinate needed
services, but ultimately, their assistance allowed me to stay focused
at work and meet my financial and work responsibilities.”
-- Member, Yorba Linda, CA
“[CareGuide’s Care Manager] went above and beyond my expectations
and it was so comforting having her support. She even handled the
discharge from the hospital. She took care of every detail and just
made everything work.”
-- Member
“Your [CareGuide@Home] service was life saving! We were running
blind until we contacted your organization. Thank you!”
-- Member, New York, NY
“The [CareGuide@Home] service was very helpful and informative.
Having this service greatly reduced my anxiety level so I was able
to focus more on my job.”
-- Member, Oakland, CA
CTC Your Baby and You experiences…
“After having a miscarriage I felt like any woman that has suffered
through one…scared. But, with help through the program I was
able to turn to someone with questions and concerns. [Your Baby and
You] should be offered to every pregnant woman.”
-- Member, Middletown, DE
“I wasn’t just a chart number – someone actually
cared about my well-being. My questions and concerns were never treated
as trivial or senseless. I can’t say enough wonderful things
about the Your Baby and You program. It is a must for all pregnant
women!”
-- Member, Savannah, GA
“Your Baby and You is an excellent resource for pregnant women.
My baby, is now 16 months old, and doing marvelously! She’s
healthy, happy, and growing robustly. I know she got a great start
in life!”
-- Member, Haddonfield, NJ
CTC Nurse Help Line experiences…
“Thank you for your Nurse Help Line service. Although,
I have used this service several times in the past few years I have
never received any better service than I did this past weekend. My
husband was quickly becoming ill and although we did not know at the
time that his appendix had ruptured, your nurse showed great compassion
and care. She gave me excellent advice according to my husband’s
doctor. The nurse should be commended for her admirable work and a
job well done.”
-- Member
“I am calling you this evening to let you know the only reason
I decided to continue on with my health plan is because of the Nurse
Help Line service. I want your nurses to know that I appreciate them
all a great deal and they all have been so very helpful to me. Thank
you.”
-- Member
“I want to express my appreciation for your Nurse Help Line
service. Your nurses have been so helpful to me and my husband. My
husband had a heart attack. Since then he has had problems with high
blood pressure, abnormal heart rhythms and allergic reactions to medications.
The nurses in your service have been lifesavers in helping us deal
with these problems. They are so understanding and show such concern.
Words cannot express how much I appreciate them. Thank you so much
for this valuable service. It is comforting to know that there is
someone I can turn to for help 24 hours a day, seven days a week.”
-- Member
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